Essencylon Tours Terms & Conditions

Last Updated: February 7, 2026

These terms govern all bookings made through essencylon.com for tours, transfers, and experiences in Sri Lanka. By booking, you accept these terms fully.

1. Booking Confirmation & Payment

30% deposit required to confirm booking
All prices quoted in USD
No booking confirmed without deposit receipt.
Email confirmation sent within 24 hours.

2. Cancellation Policy

Less than 7 days: No refund (credit for future booking)
No-show or late arrival: No refund
Weather cancellations by Essencylon: Full credit for reschedule

3. Changes & Amendments

Minor changes to itinerary (vehicle, restaurant, timing) at no extra cost if equivalent quality.
Essencylon Tours reserves right to modify itinerary due to weather, road closures, or safety.

4. Inclusions/ Exclusions

As per itinerary

5. Participant Requirements

Follow all guide safety instructions at all times
No refund for voluntary opt-out during tour
Participants responsible for own belongings and valuables

6. Force Majeure

Essencylon Tours is not liable for cancellations, delays, or changes due to:

Natural disasters (floods, cyclones, earthquakes)
Government restrictions or curfews
Strikes, protests, or civil unrest
Pandemics or health emergencies
Airport delays or flight cancellations

Full credit or rescheduling offered for tours cancelled by Essencylon due to these events.

7. Complaints Procedure

Notify tour guide/driver immediately during the tour for on-site resolution.
Send written complaint to info@essencylon.com within 24 hours after tour completion.
Include photos, tour date, guide name, and specific details.
Essencylon Tours will respond within 14 days with resolution proposal.
Final resolution under Sri Lanka Tourism Development Authority mediation if required.

8.Governing Law

These terms governed by Sri Lankan law.
Disputes resolved in Colombo District Court jurisdiction.
Essencylon Tours reserves right to update terms (notification via email).

Contact: info@essencylon.com | Colombo, Sri Lanka

Sri Lanka Tourism License #SLTO/2026/001