Essencylon Tours Refund Policy

Last Updated: July 20, 2026

This Refund Policy outlines the conditions under which refunds are available for tour bookings made through essencylon.com. All refunds are subject to the cancellation schedule below.

1. Refund Schedule

  • 30 days or more before the tour date: full refund, including the deposit
  • 14 to 29 days before: full refund of everything paid, less the 30% deposit
  • 7 to 13 days before: 50% refund of the total tour price
  • Less than 7 days before: no refund (credit for a future booking)
  • No-show or late arrival: no refund
  • Tour cancelled by Essencylon, including for weather or safety: full refund or a free reschedule, whichever you prefer

All refund requests must be emailed to info@essencylon.com with booking reference.

2. Refund Process

  • Submit refund request via email to info@essencylon.com
  • Include: Booking reference, full name, tour date, reason for cancellation
  • Processing time: 7-14 business days
  • Refunds are returned by the same route the payment was made
  • Refunds are issued in USD by the same route the original payment was received
  • Admin fee ($10 minimum) deducted where you cancel. No fee is deducted when Essencylon cancels.
  • Cancellation confirmation emailed within 48 hours

3. Non-Refundable Items

  • Third-party bookings (hotels, trains, flights)
  • Entrance tickets already purchased
  • Guide/driver fees for confirmed dates
  • Customized private tours/vehicles
  • Visa processing fees
  • Travel insurance premiums

No refunds for voluntary tour changes or early departures.

4. Contact Information

5. Final Provisions

  • Refund Policy forms part of Essencylon Tours Terms & Conditions
  • Policy may be updated; continued bookings imply acceptance
  • Disputes governed by Sri Lankan law, Colombo jurisdiction

© 2026 Essencylon Tours. All rights reserved. Tours guided by an SLTDA-licensed chauffeur guide (Licence C-1691).