Essencylon Tours Privacy Policy

Last Updated: July 20, 2026

At Essencylon Tours, your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you book tours or use our website (essencylon.com).

1. Information We Collect

A. Personal Information (when booking):

  • Full name, email address, phone/WhatsApp number
  • Passport details (for tour confirmation)
  • Travel dates and number of travelers

C. Automatically Collected:

  • IP address, browser type, pages visited
  • Device information (mobile/desktop)

D. Cookies:

  • Session cookies for website functionality
  • Google Analytics for traffic analysis

2. How We Use Your Data

  • To process and confirm your tour bookings
  • To send booking confirmations, itineraries, and updates via email/WhatsApp
  • To arrange hotel pickups and coordinate with guides/drivers
  • To improve our website and tour offerings (anonymous analytics)
  • To send promotional offers (only if you opt-in via checkbox)
  • To comply with Sri Lanka tourism regulations and tax requirements

3. Data Sharing

  • Tour guides/drivers (name, pickup location, tour date only)
  • Sri Lanka Tourism Development Authority (license reporting)
  • Emergency contacts (if medical issue arises during tour)
  • Legal authorities (if required by Sri Lankan law)

We NEVER sell, rent, or share your data with third-party marketers.

4. Data Security

  • All data encrypted with SSL/TLS (https://essencylon.com)
  • Administrator accounts protected by two-factor authentication
  • Regular encrypted off-site backups
  • Hosted on managed servers located in the European Union (Frankfurt, Germany) with firewall protection
  • Access limited to the owner and the guide or driver assigned to your tour
  • Data retention: Booking records kept 2 years per Sri Lanka tax law

5. Your Rights

  • Access: Request copy of your personal data (email info@essencylon.com)
  • Correction: Update inaccurate booking information anytime
  • Deletion: Request data removal after booking completion + 2-year retention
  • Opt-out: Unsubscribe from promotional emails (one-click link)
  • Withdraw consent: Stop marketing communications at any time
  • Complaint: Contact Sri Lanka Tourism Authority or Data Protection Officer
  • Data portability: Receive your booking data in standard format

6. Cookies & Tracking

  • Essential Cookies: Required for website functionality (enquiry and booking forms)
  • Performance Cookies: Google Analytics (anonymous traffic data only)
  • No advertising cookies or tracking pixels used
  • Manage cookies: through your browser settings at any time

7. Contact Information

8. Policy Updates

  • We may update this Privacy Policy periodically
  • Material changes notified by email to past customers
  • Continued use of website = acceptance of updated policy
  • Check footer link for latest version

© 2026 Essencylon Tours. Tours guided by an SLTDA-licensed chauffeur guide (Licence C-1691).
Privacy practices comply with Sri Lanka Personal Data Protection Act 2022.